#ADOBE ACCOUNT LOGIN MANUAL#
Note: The manual patch was only attempted after the looping issue reoccured on the following 2 times the program was started fresh.Īfter installing the patch manually, the computer was rebooted and the issue persisted.
#ADOBE ACCOUNT LOGIN UPDATE#
Both times, the computer was restarted imediately after the update completed. We tried the above update in app and by manually patching. Thank you this did not resolve the issue. If you want to use 2 Adobe products at the same time you are SOL for lack of a better term. The correct answer on this thread is only a bandaid. Open both at the same time and authenticate on both simultaneously, a "Something went wrong" window pops up and doesn’t sign into either.(fair, but not helpful to the current problem) Tried signing into CC first, then Reader.the issue prevents the attempt to sign in. Tried signing into Reader first, then CC.CC wouldn't authenticate because Reader passes the sign in on to CC. No attempts I took to have both CC licensed and Reader signed in separately worked(being that it is tied into the CC experience). Opened CC, prompting to start trial of Illustrator (Instead of the subscribed license) (Back to setting the default to Edge for PDFs in the time being)
This workaround is OK, just not an option for users who are utilizing both Illustrator and Reader at the same time. When I sign them out of Reader and back into CC, Illustrator is again licensed and Reader is back to having this issue. Indicating that the users license had expired. I tried this method, but it broke the users licensing for Illustrator. A setting in adobe reader that can remove the automatic login popup.A previous version possibly - and where I can access this.Firewall settings that we need to update.Acceptable solutions would for example be. And in order to not waste any time, we are not interested in looking for changing registry or what not or modyfying windows. I spent 1 hour on a case and after a while the support again said "issue is with free product I cant solve" and disconnected straight up from our session, I asked Adobe support to address this and investigate further since this seems to be a bug but no luck there he simply refused and disconnected.īasic troubleshoting has been done. If we log out from creative cloud this works without any problems. It is quite bothersome and causing our end users some frustration.
#ADOBE ACCOUNT LOGIN PDF#
It is possible to close the window, but that has to be done each time we open a PDF file. For reader we have no need to be logged in anyhow. We don't initiate the login process, this will load on its own. This will be an endless loop, the login option will never appear it will try to load over and over again. If we open open any PDF file, it will launch a popup screen to try and login. We have adobe illustrator installed via creative cloud. We also use Adobe PDF reader to open PDF files.
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